Legal & Immigration Services
Support clearer communication during client consultations, case preparation and administrative conversations.
Professional telephone interpreting for UK organisations
Clear communication when your work cannot wait.
InterpretLink helps organisations communicate confidently with clients, patients, tenants, families, students and customers who prefer to speak another language.
Access professional telephone interpreting through a secure platform with clear pricing, private telephone connections and billing based on connected interpreting time.
Choose prepaid interpreting time for occasional needs, or an organisation agreement for regular usage and monthly invoicing.
UK-wide serviceOne secure connection.
Different languages. Stronger communication across the UK.
Private connectionsConnected-time billingClear pricingSecure customer portalUK-based interpreter network
Built for professional work
Built for organisations serving multilingual communities.
Language barriers should not delay appointments, support, casework or everyday communication.
Housing & Support Providers
Communicate effectively with tenants, residents and service users when language would otherwise become a barrier.
Care & Support Services
Support communication between staff, service users and families during routine care and support conversations.
Charities & Community Organisations
Provide accessible support to people from different linguistic backgrounds through straightforward telephone interpreting.
Education Providers
Support communication with students, parents, guardians and families across language barriers.
Businesses & Customer Services
Give your team access to language support when serving multilingual customers and communities.
Two straightforward ways to use InterpretLink
Choose how your organisation wants to buy.
Start with prepaid time for occasional needs, or use an organisation agreement for regular interpreting and monthly invoicing.
Prepaid interpreting
Buy time in advance. Use it when you need it.
Designed for occasional requirements and organisations that prefer to begin without a service agreement. There is no subscription and no automatic renewal. Only connected interpreting time is deducted.
Prices include VAT where VAT is chargeable.
Buy prepaid timeOrganisation agreements
Pay for what you actually use.
For organisations with regular interpreting requirements. Choose a 12 or 24-month organisation agreement and receive monthly VAT invoices based on actual connected interpreting usage.
Standard contracted rate£54 per connected hour, including VAT
- Monthly VAT invoicing
- Actual connected-time billing
- Weekly volume pricing
- 12 and 24-month agreements
- Clear usage records
- No prepaid hour balance required
Higher weekly usage can qualify for lower rates on subsequent connected interpreting time during the same service week. Usage bands reset at the beginning of each new week.
Request an organisation agreementStraightforward billing
Pay for connected interpreting — not waiting.
InterpretLink measures service usage against connected interpreting time. For prepaid customers, only connected time is deducted from the available balance. For contracted organisations, monthly billing is based on actual connected interpreting usage according to the agreed commercial rate.
Waiting for an interpreter, unsuccessful connection attempts and time before the interpreting connection is established are not treated as delivered interpreting time.
Language support
Language support for multilingual communities across the UK.
Search the live network before you begin if your requirement depends on a particular language.
Checking live availability…
- ArabicالعربيةCoverage developing
- DariدریCoverage developing
- Persian (Farsi)فارسیCoverage developing
- PashtoپښتوCoverage developing
- UrduاردوCoverage developing
- UkrainianУкраїнськаCoverage developing
- PolishPolskiCoverage developing
- RomanianRomânăCoverage developing
- PunjabiਪੰਜਾਬੀCoverage developing
- Mandarin Chinese普通话Coverage developing
- Kurdish SoraniکوردیCoverage developing
- Kurdish KurmanjiKurmancîCoverage developing
Search to check the full language network.
Quality built into the service
Professional interpreting is more than connecting two telephone numbers.
InterpretLink combines interpreter preparation, eligibility controls, approved language coverage and customer feedback to support consistent service quality. Quality is not treated as a one-time onboarding decision.
Interpreter preparation
Structured learning modules help prepare interpreters for professional telephone interpreting and service standards.
Eligibility and language approval
Interpreter access is controlled through onboarding, approval and language checks rather than open registration alone.
Customer feedback
Customers can provide private service feedback through their secure account after completed interpretations.
Continuous quality cycle
Preparation → approval → service → feedback → quality review.
How InterpretLink works
Two clear service paths.
For prepaid customers
- 1
Choose your interpreting timeSelect the package that fits your immediate need.
- 2
Pay securelyComplete the existing prepaid checkout.
- 3
Sign inAccess your secure customer portal after activation.
- 4
Request an interpreterSelect the language and relevant subject.
- 5
ConnectUse connected interpreting time when service is established.
For contracted organisations
- 1
Set up your organisation agreementAgree the commercial term and account details.
- 2
Use interpreting when requiredNo prepaid hour balance is required.
- 3
Usage is measuredConnected interpreting seconds are recorded.
- 4
Weekly pricing is appliedCurrent-week usage determines the applicable marginal rate.
- 5
Receive a monthly invoiceActual usage is invoiced according to the agreement.
Straightforward by design
Why organisations choose InterpretLink.
Clear pricing
Connected-time billing
Private telephone connections
No call recording
Prepaid or contracted
Secure customer access
Quality oversight
Privacy without unnecessary complexity
Professional conversations should remain professional.
InterpretLink uses controlled telephone routing so customers and interpreters can communicate without exchanging personal telephone numbers. Standard telephone interpreting calls are not recorded or transcribed by InterpretLink.
Frequently asked questions
Practical answers before you begin.
Do we need a contract to use InterpretLink?
No. You can begin with a prepaid interpreting package.
Can our organisation pay monthly instead?
Yes. Contracted organisation accounts use monthly VAT invoicing based on actual connected interpreting usage.
What agreement terms are available?
Organisation agreements are offered for 12 or 24 months.
How is contracted interpreting charged?
Usage is measured against connected interpreting time. Higher weekly usage can qualify for lower marginal rates during that service week.
Does one week's usage carry into the next week?
No. Weekly usage bands reset at the beginning of each new service week.
Do we pay for unsuccessful connection attempts?
No. Charges relate to connected interpreting time rather than waiting or unsuccessful connection attempts.
Are calls recorded?
No. InterpretLink does not record or transcribe standard telephone interpreting calls.
Can we provide feedback after an interpretation?
Yes. Customers can submit private feedback through their secure account after completed interpreting work.
Start in the way that suits your organisation
Ready to make multilingual communication easier?
Start immediately with prepaid interpreting time, or speak to us about an organisation agreement for regular usage and monthly invoicing.